The Issue: The Gap in Digital Use

Businesses spend substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), aiming for a smooth rollout. But, complexity, frequent updates, and lack of intuitive guidance often result in a "Digital Adoption Gap":

• Employee Struggles: Users find it difficult to use new SAP interfaces or complete complex transactions, leading to delays and increased use on support teams.


• Workarounds: Users bypass standard SAP processes, which results in data quality issues, regulatory problems, and delays.

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• Lost Learning: Classroom-based learning is quickly forgotten, leaving staff unsupported when they face real-time tasks.


• Missed Returns: The full value of the SAP system is not realised, as most users access only a fraction of its features.

The Approach: Contextual Support with SAP WalkMe

The WalkMe Digital Adoption Platform, fully integrated into the SAP environment, addresses the usage barrier. It sits on top of your SAP systems to deliver context-sensitive assistance exactly when needed.

By deploying WalkMe with SAP, your clients can ensure every employee, regardless of experience level, can be productive from the outset.